We're on a mission to create the most efficient patient experience possible with AI Assistants.
August 2023
A joint project between Federico Ruiz and Light-it’s team emerged, AI-focused in the healthcare industry. With both expert parties in the loop, the first AI Assistant was developed.
Patient intake
Puppeteer addresses poor quality or mistakenly-filled intake forms by asking context & dynamic questions in an empathetic way to patients, extracting & summarizing all key information for providers.
Patient Intake Forms
Puppeteer adresses poor quality or mistakenly-filled patient intake forms by asking context & dynamic questions in an empatheric way to patients, extracting & summarizing all key information for providers
Patient Intake Forms
Puppeteer adresses poor quality or mistakenly-filled patient intake forms by asking context & dynamic questions in an empatheric way to patients, extracting & summarizing all key information for providers
Hey I’m John, my knee is hurting, it’s been 2 days.
I'm sorry to hear about your knee pain, John. Can you describe how the pain feels? Is it sharp, dull, constant, or does it come and go?
Sharp.
Hey I’m John, my knee is hurting, it’s been 2 days.
I'm sorry to hear about your knee pain, John. Can you describe how the pain feels? Is it sharp, dull, constant, or does it come and go?
Sharp.
Hey I’m John, my knee is hurting, it’s been 2 days.
I'm sorry to hear about your knee pain, John. Can you describe how the pain feels? Is it sharp, dull, constant, or does it come and go?
Sharp.
Patient intake
Puppeteer addresses poor quality or mistakenly-filled intake forms by asking context & dynamic questions in an empathetic way to patients, extracting & summarizing all key information for providers.
Medical appointment scheduling
Every year missed appointments alone cost the US healthcare system a staggering $150 billion! Al Assistant coordinates appointments, reminders, and cancellations, integrating with the provider's calendar.
Medical appointment scheduling
Every year missed appointments alone cost the US healthcare system a staggering $150 billion! Al Assistant coordinates appointments, reminders, and cancellations, integrating with the provider's calendar.
Hey I’m John, my knee is hurting, it’s been 2 days.
I'm sorry to hear about your knee pain, John. Can you describe how the pain feels? Is it sharp, dull, constant, or does it come and go?
Sharp.
Oh, I had forgotten, can it be 30 minutes later?
Yes! Of course, I already moved the booking time!
Hi John, just a reminder about your appointment with Dr. Smith on May 15th at 3:00 PM at City Health Clinic. Can you confirm your attendance?
Hey I’m John, my knee is hurting, it’s been 2 days.
I'm sorry to hear about your knee pain, John. Can you describe how the pain feels? Is it sharp, dull, constant, or does it come and go?
Sharp.
Patient intake
Puppeteer addresses poor quality or mistakenly-filled intake forms by asking context & dynamic questions in an empathetic way to patients, extracting & summarizing all key information for providers.
Regular patient check-ups
Puppeteer offers patients engagement solutions to ensure a close follow-up with their treatment. These solutions include features like self-checking in reminders and proactively following up on patient's treatment and health status.
Regular patient check-ups
Puppeteer offers patients engagement solutions to ensure a close follow-up with their treatment. These solutions include features like self-checking in reminders and proactively following up on patient's treatment and health status.
Hey I’m John, my knee is hurting, it’s been 2 days.
I'm sorry to hear about your knee pain, John. Can you describe how the pain feels? Is it sharp, dull, constant, or does it come and go?
Sharp.
Hi Sarah, it's time for your regular check-up. How have you been feeling lately? Any new symptoms or concerns?
Oh no, I'm sorry to hear that, Sarah. Back pain can be really tough. How long have you been experiencing it? Would you like some advice on managing it, or should we book an appointment with your doctor?
Actually, I've been having some back pain recently.
Actually, I've been having some back pain recently.
Oh no, I'm sorry to hear that, Sarah. Back pain can be really tough. How long have you been experiencing it? Would you like some advice on managing it, or should we book an appointment with your doctor?
Hi Sarah, it's time for your regular check-up. How have you been feeling lately? Any new symptoms or concerns?
Patient intake
Puppeteer addresses poor quality or mistakenly-filled intake forms by asking context & dynamic questions in an empathetic way to patients, extracting & summarizing all key information for providers.
Remote Triaging
Puppeteer helps handle remote triage by accurately understanding patients' symptoms and connecting them with the best care options to meet their medical needs.
Remote Triaging
Puppeteer helps handle remote triage by accurately understanding patients' symptoms and connecting them with the best care options to meet their medical needs.
Hey I’m John, my knee is hurting, it’s been 2 days.
I'm sorry to hear about your knee pain, John. Can you describe how the pain feels? Is it sharp, dull, constant, or does it come and go?
Sharp.
Hi, I just woke up with a high fever and sore throat. What should I do?
I'm sorry to hear that you're feeling unwell. It's important to stay hydrated and rest. Have you taken your temperature recently?
Thank you for the information. It might be best to see a doctor. I can help you book an urgent appointment or guide you through a virtual consultation. Would you prefer that?
Yes, it was 101°F just now.
Hi, I just woke up with a high fever and sore throat. What should I do?
I'm sorry to hear that you're feeling unwell. It's important to stay hydrated and rest. Have you taken your temperature recently?
It might be best to see a doctor. I can help you book an urgent appointment or guide you through a virtual consultation. Would you prefer that?
Yes, it was 101°F just now.
Triage
Puppeteer helps with triaging by accurately understanding patients' symptoms and connecting them with the best care options to meet their needs.
Automatically Answer FAQs
Our Al Assistant can answer common administrative or medical questions using the company’s resources like databases, research documents, and trusted websites, reducing the chances of errors.
Automatically Answer FAQs
Our Al Assistant can answer common administrative or medical questions using the company’s resources like databases, research documents, and trusted websites, reducing the chances of errors.
Hi, I just woke up with a high fever and sore throat. What should I do?
I'm sorry to hear that you're feeling unwell. It's important to stay hydrated and rest. Have you taken your temperature recently?
Thank you for the information. It might be best to see a doctor. I can help you book an urgent appointment or guide you through a virtual consultation. Would you prefer that?
Yes, it was 101°F just now.
Can you tell me the contraindications of Ozempic?
Sure! Ozempic is generally not recommended for individuals with a personal or family history of medullary thyroid carcinoma or multiple endocrine neoplasia syndrome type 2. Those with a history of pancreatitis should also avoid it. Would you like more detailed information on potential side effects and precautions?
Yes, that would be helpful.
Triage
Puppeteer helps with triaging by accurately understanding patients' symptoms and connecting them with the best care options to meet their needs.
Automated Billing Process
Puppeteer simplifies medical billing processes by handling payment ai-powered reminders and follow-ups, ensuring timely payments, and reducing administrative burdens.
Automated Billing Process
Puppeteer simplifies medical billing processes by handling payment ai-powered reminders and follow-ups, ensuring timely payments, and reducing administrative burdens.
Hi, I just woke up with a high fever and sore throat. What should I do?
I'm sorry to hear that you're feeling unwell. It's important to stay hydrated and rest. Have you taken your temperature recently?
Thank you for the information. It might be best to see a doctor. I can help you book an urgent appointment or guide you through a virtual consultation. Would you prefer that?
Yes, it was 101°F just now.
Oh, I forgot about that. Can I get more information on the payment methods available?
Absolutely! You can pay online through our secure portal, by phone, or by mailing a check. I'll send the payment link to your email.
Absolutely! You can pay online through our secure portal, by phone, or by mailing a check. I'll send the payment link to your email.
Triage
Puppeteer helps with triaging by accurately understanding patients' symptoms and connecting them with the best care options to meet their needs.
Health Data Analytics
Puppeteer provides wearable health insights AI by helping patients access their health metrics from smart rings, smartwatches, glucose monitors, and more and providing clear explanations and guidance on the next steps.
Health Data Analytics
Puppeteer provides wearable health insights AI by helping patients access their health metrics from smart rings, smartwatches, glucose monitors, and more and providing clear explanations and guidance on the next steps.
Hi, I just woke up with a high fever and sore throat. What should I do?
I'm sorry to hear that you're feeling unwell. It's important to stay hydrated and rest. Have you taken your temperature recently?
Thank you for the information. It might be best to see a doctor. I can help you book an urgent appointment or guide you through a virtual consultation. Would you prefer that?
Yes, it was 101°F just now.
What can I do about it?
Hi John, I noticed that your glucose levels have been higher than normal this week.
Here are some steps: monitor your diet, stay hydrated, and take your medication as prescribed. I'm here for you if you need more detailed guidance or support.
Hi, I just woke up with a high fever and sore throat. What should I do?
I'm sorry to hear that you're feeling unwell. It's important to stay hydrated and rest. Have you taken your temperature recently?
Thank you for the information. It might be best to see a doctor. I can help you book an urgent appointment or guide you through a virtual consultation. Would you prefer that?
Yes, it was 101°F just now.
Hi John, I noticed that your glucose levels have been higher than normal this week.
Here are some steps: monitor your diet, stay hydrated, and take your medication as prescribed. I'm here for you if you need more detailed guidance or support.
What can I do about it?
November 2023
Puppeteer started as a company. Our name comes from our product’s capability of overwatching chatbot conversations pulling the right strings to safely guide and control patient conversations, based on the script planned.
December 2023
Our first 2 founding engineers joined the team. Welcome Maxi Gutierrez and Mati Molinolo to Puppeteer
February 2024
It is time to make us known to the world: we traveled to US main conferences: HIMSS and VIVE.
April 2024
Ian Spektor and Luca Spektor joined us, in case you were wondering: yes, they are cousins! But they don’t have that much alike: Ian joined as an Engineer and Luca to the Growth team.
May 2024
We reached our 5th client! What’s most interesting to us? We have gained experience in 5 different areas with different use cases: Monitor wearables metrics, Educational content, Help patients re-engage with treatment, Check-ups on fitness users, etc
June 2024
We raised $$$ funds with Haatch Fund and angel investors.
Hey I’m John, my knee is hurting, it’s been 2 days.
I'm sorry to hear about your knee pain, John. Can you describe how the pain feels? Is it sharp, dull, constant, or does it come and go?
Sharp.
