Success Case

Personalized Cannabis Education At Scale

Personalized Cannabis Education At Scale

An AI guide trained that dives into patient's clinical information to make recommendations while ensuring PHI privacy and security.

CEO - Federico Ruiz


Jul 1, 2024



min read

About the client

EO Care Inc.’s mission is to end the epidemic of unwise cannabis use and bring wise use to all who might benefit. In pursuit of this mission, they provide affordable, data-driven, and clinician-led care as well as innovative, purpose-designed CBD and THC products.

The Problem

EO was looking to provide responsible, personalized cannabis education at scale and experiment with the role LLM technology might play in their business. EO’s clinical team defined and prioritized key research for an LLM to digest (along with publicly available content). They also defined key rules and prompts to enhance conversation relevance and usefulness. But they needed a responsible, savvy, nimble development partner who could bring a HIPAA-compliant LLM guidance solution to life.

The Solution

Here is where Puppeteer comes to the scene, providing an AI agent: called PEP, trained with EO Care’s sources of information: an ever-growing library of respected cannabis research provided by trusted academics, government, and industry experts. It uses rules and prompts devised by EO’s clinical team in an effort to provide cannabis information that’s as personally relevant and clinically responsible as possible.

It stands as a knowledgeable guide, offering invaluable insights, answering questions, and revolutionizing the client experience. It dives deep into the patient's clinical information to make recommendations, all while ensuring PHI’s privacy and security.

The EO Care-owned sources of information are used in the AI Assistant’s training, ensuring that it thoroughly understands the particular nuances and knowledge in the medical cannabis field.


EO Care's AI Agent serves as a well-informed guide for both clients and leads, offering a wealth of information and assistance. This AI Assistant goes beyond basic responses. It provides clients with invaluable insights, ensuring they receive accurate and relevant information.

Key Features

  • Answer FAQs based on the company’s resources

  • Scheduling appointments

  • Proactive reminders

  • Retrieve real-time information

  • Ongoing learning based on users’ interactions

Front-End Embedding

EO’s AI Assistant: PEP, is available to users on its website.

See the demo here!

© 2024 Puppeteer. All rights reserved.

© 2024 Puppeteer. All rights reserved.

© 2024 Puppeteer. All rights reserved.