Most patient phone calls are predictable.

You confirm who you’re speaking with, ask a handful of questions, thank the patient, and then spend extra minutes typing the conversation into Healthie. The information is valuable; the repetition is not.

The Puppeteer Call Agent is a native plugin that lives inside Healthie. It handles every routine step: calling, talking, and writing notes, without ever leaving the platform.

How the plugin works

1. Write a prompt just as you would ask a colleague
   “Call Sarah and confirm her Ozempic dose.”
   “Check in with Marcos about knee pain two days after surgery.”

   
   

2. Click "Call with Puppeteer" button
   The agent places the call, speaks naturally, follows your prompt, and adapts to simple follow-up questions. If the patient mentions something important, swelling, side effects, missed medication, the agent captures it.

   
   

3. See instant documentation
   As soon as the call ends, the agent writes on the patient's profile on Healthie a clean summary: date and time, key points as structured fields, and any follow-up tasks. No manual typing, no loose ends.

Why being native matters

Earlier custom integrations solved parts of this problem, but they required extra installs, new API keys, and developer oversight.

By living directly inside Healthie, the plugin:

• Uses Healthie’s existing permissions and HIPAA controls

• Writes directly to the patient chart, no middleware, no webhooks

You get faster setup, simpler maintenance, and full compliance from day one.

Everyday benefits

• Time reclaimed – A five-minute confirmation call becomes a five-second prompt.

• Cleaner notes – Entries arrive structured and ready for search or reporting.

• Automatic follow-up – Red-flag answers create tasks at once, so nothing slips through.

• Wider reach – Agents can call evenings or weekends, boosting patient contact rates.

Clinics of any size see measurable hours saved each week; larger groups often recover whole full-time equivalents.

See it for yourself

Ready to activate?

You can start in the way that suits your workflow: 🔗 Healthie Harbor – Puppeteer

• Book a 20-minute onboarding call. We enable the plugin live, guide your first prompts, and answer questions.

• Fill out the activation form. We turn the plugin on behind the scenes and email you when it’s ready.

Once enabled, try it on a single patient or roll it out clinic-wide. No coding, no IT tickets, just type your first prompt and click Call.