FLORIDA, Fla. — Puppeteer, a leader in healthcare AI solutions, has launched new voice capabilities for its AI Assistant platform, designed to improve communication between providers and their patients. This new feature enables a wide range of interactions through simple voice calls, from appointment scheduling to personalized care follow-ups.

Voice technology allows patients to engage more easily with their care, particularly those who may find text-based systems challenging. This feature is especially useful for elderly patients or those unfamiliar with digital portals, offering them a seamless and accessible way to stay connected with their care providers. For healthcare organizations and digital health startups, this means automating routine interactions and freeing up staff to focus on more complex tasks.

“By adding voice capabilities, we’re making communication more human and flexible,” said Federico Ruiz, CEO of Puppeteer. “Whether it's for appointment management, follow-ups, or other types of patient support, organizations can now deliver more accessible and effective care while improving operational efficiency.”

With Puppeteer’s new voice feature, patients can receive automated calls for a variety of use cases, such as:

Post-Operative Follow-Ups: Check on recovery progress, monitor symptoms, and provide care instructions.

Call Triggered by Medical Device Metrics: Automate proactive outreach based on real-time data from wearables and medical devices to address potential health issues early.

Appointment Reminders: Reduce no-shows by sending friendly reminder calls to patients, ensuring they attend their scheduled appointments.

These are just a few examples of how Puppeteer’s voice technology can be tailored to the needs of any healthcare provider. The voice interactions are designed with strict protocols to ensure patient safety, and providers can review conversations to maintain full oversight of patient interactions.

Puppeteer’s voice capabilities are available now and are fully customizable to fit the needs of healthcare providers, tele health companies, and digital health startups. The platform integrates seamlessly with EHR systems, ensuring easy adoption into existing workflows.

About

Puppeteer develops AI-powered Assistants for healthcare providers and digital health companies, supporting long-term care, remote treatments, and administrative tasks while integrating with EHR systems. By adding voice capabilities, Puppeteer enhances patient communication and improves operational efficiency. For more information, visit getpuppeteer.ai.

View original press release.