What's the Knowledge Base?

Puppeteer’s Knowledge Base leverages Retrieval-Augmented Generation (RAG) to ensure that AI Agents provide accurate, context-aware, and tailored responses. By combining dynamic updates, contextual understanding, and ease of maintenance, it empowers healthcare providers to deliver precise and reliable patient interactions while minimizing manual effort.

Here's where it can be accessed:

Dynamic Updates

The Knowledge Base integrates various document types, ensuring responses are always relevant and comprehensive:

• FAQs: Address frequent patient questions like medication side effects, procedure preparation, and insurance coverage.

  
  

• Call/Chat Scripts: Maintain consistency in communication by referencing previous interactions.

  
  

• Selected Research: Include evidence-based materials such as clinical guidelines, peer-reviewed studies, or treatment protocols tailored to your organization.

Contextual Awareness

Ensures that responses align with the specifics of each interaction, enhancing relevance:

• Dynamically adjusts answers based on patient-specific concerns or the flow of the conversation.

  
  

• Incorporates existing patient data to personalize responses, such as referencing their condition, prescribed treatments, or prior conversations.

Use Cases

• Answering FAQs:
  Quickly provide reliable information to routine inquiries such as:

  • “What are the steps to prepare for my procedure?”

  • “What does my treatment involve?”

  • “Is this medication covered by insurance?”

    
    

• Handling Objections:
  Equip the AI Agent to respond effectively to patient concerns, such as:

  • Addressing doubts about treatment efficacy or safety.

  • Explaining the necessity of a procedure in simple, understandable terms.

  • Offering alternative solutions or clarifications about costs.

    
    

• Supporting Patient Education:
  Share tailored educational resources, such as recovery instructions, lifestyle recommendations, or answers to post-treatment questions.

  
  

• Streamlining Staff Support:
  Enable your team to quickly find answers to complex patient inquiries using the AI as a reference point for up-to-date guidelines or treatment protocols.