What's the usage metric?

Puppeteer’s AI agent usage is measured in messages or call hours, offering providers flexibility to choose the operational model that best suits their needs. This usage-based approach ensures transparency, enabling providers to track and manage costs effectively while scaling their operations seamlessly.

This is how it would look a usage metric graphic, that can be accessed in the General Dashboard:

Key Features:

• Message-Based Measurement
  Designed for chat-based interactions, usage is calculated based on the number of messages processed during conversations. This model is ideal for providers focusing on text-based patient engagement.

  
  

• Call Hour Measurement
  For voice-enabled agents, usage is tracked based on the total duration of calls handled. This model is perfect for providers utilizing phone calls for scheduling, follow-ups, or patient check-ins.

  
  

Benefits:

• Flexible Models
  Providers can select the measurement method—tokens or call hours—that best aligns with their operational requirements and patient interaction strategies.

  
  

• Cost Transparency
  Usage-based billing ensures clarity and predictability, allowing providers to scale their AI deployment without unexpected expenses.

  
  

• Operational Scalability
  Whether handling high volumes of chat inquiries or extended voice interactions, this model supports growth while maintaining budget control.