The Puppeteer platform is designed to help healthcare providers streamline patient engagement through AI-powered agents. By focusing on insights, workflow optimization, and efficient communication, it transforms how providers manage patient interactions.

📊 Usage Metrics

Track how the platform is being utilized. Whether it’s the number of messages sent during patient chats or the total hours of voice calls handled, this feature gives providers actionable data. Usage metrics help optimize efficiency and ensure resources are being allocated effectively.

🧑‍💻 Human in the Loop

For critical or sensitive tasks, human intervention is essential. This feature allows healthcare staff to step in and review or adjust the AI’s decisions, ensuring accuracy and reliability in situations like symptom assessment or personalized recommendations.

📈 Patient Metrics

Gain detailed insights into patient engagement and outcomes. This section highlights key metrics such as questionnaire completion rates, adherence to treatments, and overall interaction success. These insights help providers measure impact and refine strategies.

🖥️ Dashboard

The central hub for managing everything. The dashboard provides real-time analytics, agent performance tracking, and workflow management—all in one user-friendly interface. It’s where providers can oversee their AI-powered operations.

💬 Chat History

Every patient interaction is logged and easily accessible. Providers can review these conversations to ensure quality, troubleshoot issues, or verify compliance with healthcare regulations like HIPAA.

🛠️ Protocol Access

Tailor workflows to meet the unique needs of your practice. This feature enables providers to customize patient intake processes, follow-ups, and other workflows to match specific requirements.

🧪 Playground

Experiment and refine before going live. The Playground is a testing environment where providers can adjust AI agent behaviors, simulate scenarios, and ensure everything functions perfectly before deployment.

🔗 Integrations

Seamlessly connect Puppeteer with your existing tools. Whether it’s EHR systems, scheduling software, or communication platforms, integrations make it easy to unify workflows. With APIs and compatibility with leading healthcare systems, Puppeteer ensures smooth data exchange and streamlined operations.

📚 Knowledge Base

Equip your AI agents with accurate information. The Knowledge Base acts as a repository for FAQs, educational materials, and resources, enabling agents to provide consistent, reliable, and informed responses to patient inquiries.

A Platform Built for Providers

Puppeteer’s platform is practical, adaptable, and focused on simplifying healthcare operations. With tools to monitor performance, refine workflows, and improve patient engagement, it empowers providers to spend less time on administrative tasks and more time delivering quality care.